Shipping

The shipping fee generated by the order will be displayed on the checkout page.

We process orders between Monday and Friday. Please note that we don't ship on weekends.

If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.

We cannot guarantee Saturday delivery. You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the courier.

If you require add-on shipping services such as a "Signature Required" please make sure to select the appropriate option at checkout. If there is no one available please contact us before placing your order.

Delivery times are based on average estimates provided by the courier and we cannot guarantee these. For international orders, delivery times will depend on how efficient your country’s customs agents are, and can be delayed if there is a backlog at your countries particular postal processing centre - this is outside of our control. If you are experiencing issues with your shipment, please send an email to [email protected] and we will be happy to assist you in any way that we can.

Please also note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).

If any issues come up regarding the shipment of your order, please send an email over to [email protected] and we will come back to you as quickly as possible. Once your order has been dispatched, Fayboswell is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the United States Postal Service, DHL, or your local courier, to monitor the delivery of your purchase. We will help you in recovering an item to the best of our abilities, but, unfortunately, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided. 

Any issues with shipping must be reported to us within a reasonable timeframe (7 days for US based orders, 14 days for international orders).

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 24 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 2 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

Returns & Exchanges

We accept returns and will refund you for your purchase under the conditions outlined below.

To be eligible for return or exchange, all products must be sent back to us within the first 30 days following the receipt of the product and must meet the following conditions:

• product in original working condition with no accidental damage caused by you
• product packaging has not been opened and all labels are intact, they also need to be returned along with the item.
  

If you receive a product which is damaged in transit or not working on arrival, it is still eligible for return. Please contact us immediately at [email protected] if you received a defective item.

Once you return the product, you can opt for either a refund of the purchase price or an exchange with another product with the price difference topped up or refunded. We will issue a refund within 24 hours of receipt of the return package.

Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

To request a return please send an email to [email protected] with the Subject "Return Requested" and indicate your order number and the reason for return in your email. We will reply within 12 hours with your RMA number and return instructions.